Support Center Representative: Application Maintenance & Support

Job description

About IBM:

IBM is transforming to lead. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. Use breakthrough Cognitive computing to help doctors transform patient care, bankers reduce risk, businesses extract critical insights and clinicians diagnose and treat rare pediatric diseases. There is no better place to launch or further your career

Business Unit Introduction:

IBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value

Who you are:

As an Support Center Representative you will be required to apply your expertise in Application Maintenance & Support. You should be specialized in different applications for maintenance and support. Candidate should be experienced with multiple products of leading vendors, platforms, and styles of computing for applications, packages, and systems to work together within an enterprise or among enterprises for one or multiple industry.

What you’ll do:

You are responsible for maintenance of Custom applications and should also client facing and able to lead and guide team on developing solutions that fully integrate and collaborate with existing IT systems to perform an automated business function. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you

Auto req ID

174943BR
Required Education

Bachelor's Degree
Role ( Job Role )

Support Center Representative
State / Province

TELANGANA
Primary job category

Product Services
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

HYDERABAD
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Required Skill Set:

- Should have very strong experience and working knowledge of different Custom Application products
- Should have very strong experience of one or more applications for maintenance and support
- Should have strong communication and interpersonal skill
Country/Region

India
Preferred Technical and Professional Experience

Preferred Skills:
- Experience of Custom Application products

Secondary Job Category

Other Product Services
Eligibility Requirements

NA
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire