Description de l'offre
Software Remote Technical Support
The IBM i Global Support Center prides itself in providing quality remote
technical support to its large Power Systems IBM i client base world wide.
Our Remote Technical Support Representatives provide technical assistance
to clients and/or other IBM organizations using problem determination and
identification skills to prioritize and diagnose problems to resolution.
Candidates must be able to quickly understand complex problems,
use an analytical thought process, and be able to set up client
environments to recreate problems.
Candidates must be comfortable in client-facing situations and being able to
handle client environments where customer business operations have been
impacted by application or system outages.
We are looking for qualified individuals who have exceptional technical and
interpersonal skills, along with strong verbal and written communication skills.
Having previous experience in technical support or with IBM i is preferred.
In addition, candidates must have a desire to work in a dynamic, fast paced,
client oriented, team environment providing remote technical support for a diverse
range of software products across the IBM i operating system (database,
communications, systems management, client access, etc).
Auto req ID
Role ( Job Role )
Technical Support Professional
State / Province
Primary job category
Software Development & Support
(0147) International Business Machines Corporation
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Working knowledge in the following products. Database concepts, SQL, Journaling and query management.
Preferred Technical and Professional Experience
Knowledge of the IBM I Operating System. Supporting remote client experience. Programming skills in current languages.
Secondary Job Category
Other Software Development & Support
Early Professional Track
Not Applicable - Professional Hire