Expire bientôt IBM

Software Engineer

  • Rochester (Monroe)
  • Bachelor's Degree
  • Développement informatique

Description de l'offre

Software Remote Technical Support
The IBM i Global Support Center prides itself in providing quality remote
technical support to its large Power Systems IBM i client base world wide.

Our Remote Technical Support Representatives provide technical assistance
to clients and/or other IBM organizations using problem determination and
identification skills to prioritize and diagnose problems to resolution.
Candidates must be able to quickly understand complex problems,
use an analytical thought process, and be able to set up client
environments to recreate problems.
Candidates must be comfortable in client-facing situations and being able to
handle client environments where customer business operations have been
impacted by application or system outages.

We are looking for qualified individuals who have exceptional technical and
interpersonal skills, along with strong verbal and written communication skills.
Having previous experience in technical support or with IBM i is preferred.
In addition, candidates must have a desire to work in a dynamic, fast paced,
client oriented, team environment providing remote technical support for a diverse
range of software products across the IBM i operating system (database,
communications, systems management, client access, etc).
Auto req ID

Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

Primary job category

Software Development & Support

(0147) International Business Machines Corporation
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Working knowledge in the following products. Database concepts, SQL, Journaling and query management.

United States
Preferred Technical and Professional Experience

Knowledge of the IBM I Operating System. Supporting remote client experience. Programming skills in current languages.
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Position Type

Early Professional Track

Not Applicable - Professional Hire