Services Client Representative (SCR)

Job description

About IBM:

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.

We are currently looking for the role of Services Client Representative. The position is/will be based in Amsterdam.

Responsibilities:
·  Serves as the clients single focal point for the Infrastructure Services (IS) LOB as part of Global Technology Services (GTS) and has ultimate responsibility for GTS/IS in the account. Serves as the GTS/IS brand focal point on the cross brand IBM sales team in his assigned territory
·  Creates and executes the sales GTS/IS strategy fin the assigned territory, driving GTS/IS pipeline generation, progression, and closure and be responsible for client satisfaction and growth.
·  Develops and maintains strong client relationships with C-Level and key influencers, in the IT and line of assigned industry, business organizations, based on a history of performance and credibility, earning a reputation as one of the client as trusted business advisor
·  Demonstrates a high level of business acumen and applies a thorough understanding of the clients business, organization, strategy, financial position, and business issues
·  Maintains a thorough understanding of the clients industry, including industry trends, industry performance indicators and key client competitors in their industry
·  Understands and applies IBM strategies and offerings for all GTS/IS Service Lines (including Cloud Services and Security Services) and IBM industry solutions to address the clients business needs
·  Understands and navigates IBM to identify, acquire and coordinate a team of critical resources needed to address client needs; leads the cross-functional team to develop the best solution for the client
·  Identifies solution opportunities by aligning IBM as industry and GTS strategies with the clients most important business needs
·  Responsible for overall client satisfaction for services
Key Measurements
·  High leverage incentive plans (based on clients covered): Signings, GP, and, Revenue
·  Scope : Infrastructure Services
Auto req ID

157109BR
Required Education

Bachelor's Degree
Role ( Job Role )

Client Services Representative
State / Province

BRUXELLES-CAPITALE, REGION DE
Primary job category

Technical Specialist
Company

(0016) International Business Machines of Belgium sprl/bvba
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

Yes
Travel Required

Up to 50% or 3 days a week (home on weekends - based on project requirements)
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

BRUSSELS
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Fluent in English and French or Dutch
Basic knowledge of French if native Dutch and basic knowledge in Dutch if native French
Network in Financial Services

Country/Region

Belgium, Luxembourg, Netherlands
Preferred Technical and Professional Experience

Fluent in English, French and Dutch
Eligibility Requirements

Eligible to work in Belgium without additional visa or work permit
Position Type

Professional
New Collar Role

No