Service Delivery Manager

Job description

The role is an integral part of the account planning and delivery support strategy. The Service Delivery Manager helps to ensure quality of service and manages costs of delivery by looking at better ways to provide service in a cost efficient manner.

The Service Delivery Manager will:
·  monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner
·  drive/manage service quality and improvement of service delivery processes
·  manage delivering to contract performance standards and client measurements
·  manage resources utilization on projects
·  continually identify ways to reduce cost delivering the services and improve service
·  assure quality standards
·  resource deployment
·  people management
·  understand customer requirements and business opportunity/requirements identification, guidance, support and closure
·  provide account leadership/direction and technical support
·  business development overall.
Auto req ID

69295BR
Required Education

Bachelor's Degree
Role ( Job Role )

Application Consultant
State / Province

TIMIS
Primary job category

Consultant
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

TIMISOARA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years experience in Project Management
·  At least 2 years experience in IT Consulting and Development
·  IT background and experience

Additional information :
·  Very strong business acumen
·  Strong IT Background
·  Experience in management of PIC process (problem, incident, change)
·  Experience in business development: initiation of change requests, additional business
·  Experience in change management, start up management
·  Strong communication skills, including client communication

Country

Romania
Preferred Technical and Professional Experience

*
Secondary Job Category

Other Consultant
Eligibility Requirements

·  English: Fluent
·  Romanian: advanced