Service Delivery Manager

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

IBM is looking for a Service Delivery Manager (SDM). Their primary duties will be to perform Technical Project management responsibilities required to standup, transition and maintain steady state Mainframe environments. The SDM role is interface between federal Account teams and our client. The SDM will be responsible to insure new customer I/T infrastructures are ordered, built and configured per the account contract with consideration for the clients organizational processes and procedures. The SDM serves as interface for all problem resolution, HW ticketing requests for configuration and problem reporting routine and advanced administration of Windows systems, and consulting on upgrades, configuration changes, monitoring server performances, and providing support to the clients enterprise Messaging architects, and Networking architects.

Benefits

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

·  http://www-01.ibm.com/employment/us/benefits/
·  https://www-03.ibm.com/press/us/en/pressrelease/50744.wss

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

·  Skill development: helping our employees grow their foundational skills
·  Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
·  Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

·  http://www.ibm.com/ibm/responsibility/initiatives.html
·  http://www.ibm.com/ibm/responsibility/

(2252) pshj

Auto req ID

179337BR
Required Education

Bachelor's Degree
Role ( Job Role )

Project Manager
State / Province

VIRGINIA
Primary job category

Project Management
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

None
City / Township / Village

HERNDON
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  5+ years of experience managing all aspects of project transitions for on and off-boarding new customers including development of project tasks as necessary with input from the Technical Delivery Managers.
·  5+ years of experience understanding the MainFrame as a Service Offering and provide support for the Project Management Office as the client facing representative.
·  5+ years of experience managing steady state support (tickets, changes, etc.) and handle the processing of PCRs or requests for scope changes, etc.
·  5+ years of experience managing project financial aspects, including procurement efforts, services cost recovery and forecasting for resource allocation.
·  5+ years of experience exhibiting strong project leadership in a shared services resource environment.
·  5+ years of experience collecting technical inputs and create cost, service, and solution models.
·  experience managing an IT team in the past and have ability to lead projects.
·  Public Trust clearance
Country/Region

United States
Preferred Technical and Professional Experience

·  3+ years of Knowledge and experience with MainFrame and Data Center hosting, either traditional and/or cloud based environments.
·  3+ years of experience in a formal PM discipline (PMI or other PM accreditation is a plus).
·  3+ years of experience with Federal Government contracts, including security compliance guidelines for NIST 800-53 moderate and high impact baselines.
·  Federal Secret or Top Secret Clearance (or ability to obtain).
·  Ability to represent our client with B&P support for new engagements.
·  Demonstrated knowledge of the client's industry, key business issues, and priorities.
·  ITIL V3 Certification
·  Ability to pull reports from ticketing systems (ServiceNow preferred)
Secondary Job Category

Other Project Management
Eligibility Requirements

·  US Citizenship
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire