Service Coordinator

Job description

Within the IBM Client Innovation Centre our professionals offer high level engineering consultation service and ensure the operation of critical business IT systems for various customers.
We are looking for Service Coordinator who would be responsible for coordinating customer related operational issues and requests within IPC environment (Incident, Problem, Change) The ideal candidate must have a good sense of customer care as priority and be experienced in handling complex customer requests.

Responsibilities:
·  execution of the Service Management Process tasks in adherence with global and local requirements
·  being responsible for handling of service management documentation according to SLAs/OLAs
·  coordination of service resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks
·  participation in meetings with SDMs, SAMs, SLMs
·  acting proactively to avoid potential service failures to arise, performing trend analysis escalating risks and issues to the ISM
·  ensuring quality of service management records and corrective actions
·  ensuring that KPIs are reported and targets met
·  reporting of process status and progress to peers and executives Additional Benefits:
·  Trainings and certifications
·  Private medical package and insurance package
·  Multisport Card
·  Working on international projects in multicultural teams
·  Good to be an IBMer discounts
·  Cinema & trips for IBMers
·  Language classes
·  Summer camps for children
Auto req ID

196630BR
Required Education

Technical Diploma
Role ( Job Role )

Service Coordinator
State / Province

SLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

KATOWICE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  proven communication skills with multiple levels of an organization
·  strong influencing and relationship management skills
·  ability to associate information, analytical thinking
Country/Region

Poland
Preferred Technical and Professional Experience

·  ITIL Service Management framework overview
·  Inquisitiveness understood as desire to seek the origin of the problem
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.