Service Coordinator

Job description

Would you like to lead people in the future? This is a starting point for you to get some experience.

You will be responsible for a database with incident tickets. When a customer has a problem, he/she creates a ticket and sends it to us. Your task is to check the ticket, evaluate it and assign it to the correct team. After you assign the ticket, you will check with the team if the problem is solved on time. In case the team isn't able to meet the deadline, your responsibility is also to ask for extension.

Where can you grow?
You can continue as Project Office Coordinator, Project Manager, or you could become a Team Leader. If you're interested in IT field, you might become an IT specialist.

Our requirements:
·  Good level of English –spoken, written
·  Good orientation in Excel (Pivot tables, basic functions (VLOOKUP, filters, Concatenate, If statements, etc.)
·  Organizational skills
·  Eye for detail
·  Good communication skills
As an IBM employee, you will be entitled to the following benefits:
·  5 weeks of paid vacation
·  Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
·  Strong career opportunities
·  Access to Hi-tech; MAC@IBM
·  Above standard Medical Care
·  Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
·  Global Travel and Life insurance
·  Contribution to the Pension fund
·  IBM stock purchase plan
You will have the opportunity to:
·  Join our Succeeding@IBM Program - a structured on-boarding and development program
·  Become part of our diverse and multinational community and collaborate within global and local teams
·  Gain knowledge and develop skills through our world-class trainings
·  Benefit from mentoring and coaching
·  Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.
Auto req ID

201384BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Coordinator
State / Province

BRNO-MĚSTO
Primary job category

Technical Specialist
Company

(0674) IBM Global Services Delivery Center Czech Republic s.r.o.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BRNO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Good level of English –spoken, written
·  Good orientation in Excel (Pivot tables, basic functions (VLOOKUP, filters, Concatenate, If statements, etc.)
·  Organizational skills
·  Eye for detail
·  Good communication skills
Country/Region

Czech Republic
Preferred Technical and Professional Experience

.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

.
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes