Service Availability Manager

Job description

Within the IBM Client Innovation Centre our professionals offer high level engineering consultation service and ensure the operation of business critical IT systems of different customers.
We are looking for a Service Manager to manage the contract between with our customer. If you are interested in the coordination of customer related operational issues, have a good sense of customer care and experience in handling complex customer requests, than this is an outstanding opportunity to advance in your career.

Responsibilities:
·  Coordinating the Customer related operational issues, with having the business impact and good sense of customer care as priority
·  Keeping contact between the Customer and service operations, understanding the Customer needs
·  Understanding the full technical scope of the systems operated for the Customer
·  Ability to bring the Customer point of view into technical issues Customer relationship (Single Point of Contact in operational issues for the Customer)
·  Ensuring stable operation and operational quality for the Customer with proactive control
·  Monitoring and reporting of contractual quality (OLA, SLA)
·  Customer specific workflow control (if a Problem, Incident or Change affects more internal or external teams/partners, SM coordinates the activities)
·  Daily review on Incidents
·  Daily administrative tasks
What we offer
·  Attractive compensation package with competitive base salary and benefits
·  High-quality trainings and opportunities to acquire official professional certificates
·  Long-term career development opportunities within IBM, including over 170 countries
·  Nice work environment in Budapest, Infopark Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

IBMHAIS1

Auto req ID

181124BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Availability Manager
State / Province

BUDAPEST
Primary job category

Technical Specialist
Company

(0386) IBM Data Storage Systems Information Technology LLC
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BUDAPEST
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Ability to technically coordinate and control
·  Customer oriented attitude
·  Fluent English knowledge
·  Excellent communication skills on both business and technical level
·  2 years general IT experience
·  Experience in coordination of small teams (on temporary basis)
·  Ability to document and track his/her work accurately
·  Stress resistance
·  Clean criminal record (Erkölcsi bizonyítvány)
Country/Region

Hungary
Preferred Technical and Professional Experience

·  Fluency in Hungarian
·  IT knowledge in the field of Infrastructure
·  German language knowledge
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire