Description de l'offre
This role is located in St. John, New Brunswick.
Individuals performing this role will optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. Provide integrated management and coordination of Incident Management, Problem Management, and Availability Management processes while following the Change management processes. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. They will facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents.
Auto req ID
Role ( Job Role )
Service Availability Manager
State / Province
Primary job category
(0026) IBM Canada Limited - IBM Canada Limitee
Fixed Term - Short Term
Is this role a commissionable/sales incentive based position?
IBM Business Group
Associate's Degree/College Diploma
City / Township / Village
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
ITIL - 2 years, IT change management - 1 year, IT problem management - 2 year, IT Major Incident - 2 years, client relationship - 3 years, ServiceNow - 1 year, microsoft word, powerpoint & excel, lotus notes , excellent verbal and written English skills.
Preferred Technical and Professional Experience
Service desk - 2 years
Secondary Job Category
Technical Services Specialist
Legal working status
Early Professional Track
Not Applicable - Professional Hire