Server support
Internship Heredia, COSTA RICA Project / Product management
Job description
Provide real-time assistance to Clients and field technicians to resolve critical client technical issues. (when required).
work with the ticketing system to Ensure that all actions taken are clearly and regularly documented in the support service request to resolve the issue. engage client to provide proper actions plans to resolve the situation and engage L2 if needed for higher tech situations
Auto req ID
321543BR
Required Education
High School Diploma/GED
Role ( Job Role )
Remote Technical Support
State / Province
HEREDIA
Primary job category
Product Services
Company
(0804) IBM Business Transformation Center, S.r.l.
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Bachelor's Degree
City / Township / Village
HEREDIA
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
English
Server support
call center/ contact center knowledge
Hp, Dell server knowledge or any other server brand
Troubleshooting and analytical thinking skills to identify and resolve problems
Ability to manage complicated requests and irate users.
Understanding of multi-vendor enterprise servers technologies including hardware.
Country/Region
Costa Rica
Preferred Technical and Professional Experience
Knowledge of servers Dell, Hp, Fujisto on unix and Wintel
Server knowledge
server certifications
Secondary Job Category
Other Product Services
Position Type
Early Professional
Early Professional Track
Industry Early Professional
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction
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Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.