Sales Support Specialist

Job description

About IBM:

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

Our Globally integrated IBM Cognitive Process Services team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A(Finance & Administration) we excel in Record to Report(R2R), Procure to Pay(P2P), Order to Cash(O2C) along with Financial Planning and Analysis, Recruitment Process Outsourcing(RPO) HR/learnings and Integrated Source to Pay Operations for our Clients.

Who you are:

You will be part of Finance & Administration (F&A) team which provides multiple services to Customers supporting their organization in the areas of financial outsourcing and Vendor Management. F&A operates from locations across Bangalore, Chennai and Gurgaon.

What you'll do:
·  Accomplish assigned Support Requests (SR) within the agreed SLA(Service Level Agreement).
·  Coordinate with customers, Sales teams, and Ordering Partners to accomplish Order-handoff activity.
·  Gather documents and information and work with customers and Sales to accomplish SRs or resolve issues
·  Comply with the corporate requirements for any IBM employee (e.g. Business Control, Data Privacy)
·  Serve as back-up resource for other CSSs as required.
·  Assist in creating Root Cause Analysis (RCA) for any service delivery misses
·  Identify work process improvements and issue prevention activities.
·  Perform other tasks as required. How we'll help you grow:
·  You'll have access to all the technical and management training courses you need to become the expert you want to be
·  You'll learn directly from expert developers in the field; our team leads love to mentor
·  You have the opportunity to work in many different areas to figure out what really excites you
Auto req ID

136760BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

KARNATAKA
Primary job category

Finance
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

BANGALORE
Required Technical and Professional Expertise

·  Proven communication skills
·  Proven customer service skills
Country/Region

India
Preferred Technical and Professional Experience

·  3-5 Years of Experience in Sales Support/ Call Taking Profile

Eligibility Requirements

·  Open to work in shifts
·  Must have ability to work with a team
·  Analytical and problem solving ability
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No