Product Field Engineer

Job description

Work on some of the newest and cutting-edge storage equipment that IBM has to offer. As a Product Field Engineer, you will be a large part of how products develop and grow throughout the product lifecycle. Team members work closely with each other, development, and other teams to provide the best possible customer experience.

The DS8K Product Field Engineer (PFE) supports the service structure and serviceability of the DS8K enterprise disk storage product. The PFE is typically engaged to provide technical expertise for critical situations. The PFE also works with Development, Engineering, Test, Reliability Availability Serviceability (RAS) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Further, the PFE provides support to Technology Support Services (TSS) and Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies.

Responsibilities of this role include using a number of problem reporting tools such as Remote Technical Assistance Information Network (RETAIN – field call reporting system) and Configuration Management Version Control (CMVC). The PFE provides break-fix support, critical situation support (especially for such Software products as CSM and Copy Services), customer impact event repair action analysis, and field engineering change support. Finally, the PFE participates in the Early Ship Programs in preparation for Post General Availability (GA).

IBM's Systems develops and implements a full range of technologies that power many of the world's information systems, including servers, semiconductors, storage devices, and networking components. For more information please visit http://www-03.ibm.com/systems

Auto req ID

174547BR
Required Education

High School Diploma/GED
Role ( Job Role )

Product Eng/Product Field Engineer
State / Province

ARIZONA
Primary job category

Hardware Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Systems
Preferred Education

Bachelor's Degree
City / Township / Village

TUCSON
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Experience developing and testing field action plans, problem determination and fluent in English

Country/Region

United States
Preferred Technical and Professional Experience

·  1 year experience DS8000 development
·  1 year experience developing and testing field action plans
·  1 year experience with problem determination
·  1 year experience product field engineering
Secondary Job Category

Other Hardware Development & Support
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional