Mac@IBM Apple advisor-English speaking
First (Bezirk Pfäffikon) Bachelor's Degree Accounting / Management control
Job description
Be it a hardware or software issue, you'll rapidly establish yourself as an expert people can trust and be a regular resolver in our Mac@IBM Social Support Forums. As one of the first to join this exciting new team we're looking for you to set the positive standard form at the start, to help build a a new group who are friendly and really listen to the IBMers who call and become the champion of their experience.
Auto req ID
249150BR
Required Education
Bachelor's Degree
Role ( Job Role )
Technical Services General Professional
State / Province
BEIJING
Primary job category
Technical Specialist
Company
(0684) IBM (China) Co., Ltd.
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
F&O
Preferred Education
Bachelor's Degree
City / Township / Village
BEIJING
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Key Qualifications:
- Fluent English (Written, spoken),prefer with TEM8
- Professional troubleshooting expertise.
- Experience in successfully interacting with customers.
- Customer experience and service focus.
- Active listener with flexibility to modify approach according to others.
- Mac & iOS experience professionally and/or personally.
- Ability to multi-task numerous applications.
- Passionate about troubleshooting technology. Required Technical and Professional Expertise
- Bachelor's Degree or above.
Country/Region
China
Preferred Technical and Professional Experience
· - At least 1 year experience in customer interactions.
- At least 1 year experience in professional troubleshooting expertise
Secondary Job Category
Technical Services Specialist
Eligibility Requirements
na
Position Type
Early Professional
Early Professional Track
Industry Early Professional
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
No
Introduction
As part of the exciting Apple Alliance, MacBooks and iPads are growing in use among IBMers. We're looking for passionate, talented people to lead and support this transformation. You're a creative problem solver and take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly analyze complex multi-system issues. Customer Satisfaction is key to how you work, delivering that experience in a first call resolution is the goal. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.
Your Life @ IBM
As part of the exciting Apple Alliance, MacBooks and iPads are growing in use among IBMers. We're looking for passionate, talented people to lead and support this transformation. You're a creative problem solver and take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly analyze complex multi-system issues. Customer Satisfaction is key to how you work, delivering that experience in a first call resolution is the goal. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.
About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
About IBM
n/a