［IBM Japan_GTS］ z/OSサポートエンジニア

Job description

※こちらは日本IBMのポジションです。

As a technical support professional for z/OS, operating system on IBM Z, you will be part of a team that provides technical support. In this role, you will provide technical support assistance to IBM clients, who are not only customers in Japan but also ones worldwide, using problem determination and problem source identification skills in z/OS. This includes reading/analysis of code as well as review of memory dumps, logs, and traces. In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of the IBM customers. You will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution.

IBM Z（メインフレーム）で稼働するオペレーティン・グシステム"z/OS"のテクニカル・サポートを提供するプロフェッショナル・チームの一員として、問題箇所を特定するスキルを用いて、国内外のお客様が遭遇する問題の原因究明および解決を技術的にご支援します。技術サポートにはコード判読・分析やダンプ、ログ、トレースの解析が含まれます。技術スキルだけでなく、お客様と直接やりとりするためのコミュニケーション・スキルも求められます。お客様やソフトウェア・デベロッパーとアクション・プランを練ったり、コラボレーションしたりして、問題解決を促進する役割も担います。

Auto req ID

315446BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

CHIBA
Primary job category

Product Services
Company

(7600) IBM Japan, Ltd.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

CHIBA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

・IBM Z（メインフレーム）やz/OSのサポート業務に関心をお持ちの方
・グローバルに働くことを希望している方
・新規技術分野や英語コミュニケーションについて自律的かつ継続的に学習に取り組める方
・TOEIC 730以上が望ましいですが、向上心のある方は考慮します（業務上、英語によるコミュニケーション・スキル（メール、電話会議）が必須です）

採用後は、製品技術やサポート業務に必要なプロセスおよびコミュニケーション・ツールのトレーニングを受けます。その後、実際にお客様システムで発生した問題について、アドバイザーの指導のもとテクニカル・サポート業務のOJTを行います。ここでは技術スキルだけでなく、グローバル・コミュニケーションのスキルも高めていただきます。スキル・経験が一定程度に到達した後、z/OSを構成する数多くのコンポーネントの中から、専門に担当するコンポーネントがアサインされます。特定コンポーネントに関する技術スキルを磨き、同コンポーネントを担当する海外のサポート・メンバーやデベロッパーとリレーションを築きながら、多くの問題（時には緊急性の高い問題や難度の高い問題）を解決していきます。業務や研修で短期海外出張することもあります。最終的には、特定分野におけるグローバルの第一人者であるSuject Matter Expert(SME)として活躍することを目指します。
Country/Region

Japan
Preferred Technical and Professional Experience

・何らかのプログラミング言語の知識およびプログラミングの経験
・z/OSやそのミドルウェアに関する知識およびz/OSプラットフォームのシステムに関する実務経験（構築・移行、サポート業務等）
・過去、現在において海外とのコミニュケーションを業務で行ってきた経験

Secondary Job Category

Other Product Services
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.