IBM Internship - Siebel Specialist

Job description

The main responsibility as Siebel Specialist is to act as a bridge between the client's IT Business Analyst team and IBM development team. As a functional analyst, you will ensure that functional requirements are in line with the business needs and include all necessary dependencies, you will validate developments and offer second level support for client's Siebel applications.

Key Responsibilities
·  Gathering, clarification and validation of functional and technical requirements
·  Consult with development team and propose solutions that solve the root causes of production incidents
·  Create and perform integration tests
·  Follow tickets assigned to your dedicated perimeter from creation to resolution;
·  Offer functional guidance for assistance requests
·  Estimate and deliver on demand requests, such as data recovery
·  Detect patterns and propose proactive solutions
·  Create installation requests and offer support for deployments in production
Auto req ID

178671BR
Required Education

Bachelor's Degree
Role ( Job Role )

Student/Intern
State / Province

BUCURESTI
Primary job category

Other
Company

(0112) IBM Romania Srl
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

BUCHAREST
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Attention to detail and very good analytical skills
·  Excellent communication skills; ability to adapt message according to recipient's profile
·  Ability to prioritize received requests depending on importance, impact and SLAs
·  Customer oriented
Country/Region

Romania
Preferred Technical and Professional Experience

·  Experience with Siebel or similar CRM product
·  Experience in support services, functional requirement gathering and testing
·  SQL knowledge
·  Familiarity with ITIL IT Service Management Processes
Eligibility Requirements

·  English (written / verbal) - Fluent level
·  Eligible to work in country.
Position Type

Early Professional
Early Professional Track

Consultant
New Collar Role

No