IBM Internship - SAP Consultant
Bucharest (Bucharest) IT development
Job description
We are looking for a Package Solution Consultant that can support our project team in managing escalated issues through system configurations, troubleshooting and software installations. In this role, your contributions and leadership will be vital to providing a high quality user experience to our customers.
Key Responsibilities
· Investigate problems with software applications, diagnose root causes, and work on fixing them
· Identify known errors and problem trends and find permanent solutions
· Receive and log requests for support from help desk, other service delivery staff and/or users
· Investigate problems and other requests for support and determine appropriate actions to take
· Prioritize requests in accordance with agreed criteria
· Monitor progress of requests for support and ensure users and other interested parties are kept informed
· Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation
· Training regarding IBM as a corporation and IBM Romania - departments & activities;
Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills
· Common session regarding hardware, software and services and workshops depending on the professional interest of the interns
· Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.
Depending on the demonstrated level of performance, after 3 months of internship all the suitable candidates will be offered the option of a full time position in IBM.
Auto req ID
140543BR
Required Education
Bachelor's Degree
Role ( Job Role )
Student/Intern
State / Province
BUCURESTI
Primary job category
Other
Company
(0112) IBM Romania Srl
Contract type
Fixed Term - Short Term
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
BUCHAREST
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
The Junior Package Solution Consultant role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.
In addition, the following will be essential:
* Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
* English language skills: Fluent
* French Language Skills
* Analytical thinking
* Attention to detail
* Customer focus
* Excellent verbal and written expression
* Strong time management skills.
Country/Region
Romania
Preferred Technical and Professional Experience
● Volunteering Activity
● 2nd foreign Language is a plus.
Eligibility Requirements
Eligible to work in country.
Position Type
Early Professional
Early Professional Track
Consultant
New Collar Role
No