HW Remote Technical Support (Italian Team)

Job description

his role participates in remote technical support of IBM hardware and software products and/or systems and may include the following The employee leads technical support or the business processes.

Skills:

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Auto req ID

81505BR
Country

Egypt
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

AL QAHIRAH
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

CAIRO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Contribution/Leadership:

Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Country

Egypt
Preferred Technical and Professional Experience

Candidates should have technical background
Fluent Italian is a must
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Fluent Italian
Position Type

Early Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

No