Entry Level HW Computer Technician/System Services-San Jose CA

Job description

IBM seeks to hire an entry-level hardware computer technician; System Services Representative (SSR) for the San Jose, CA area. This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the San Jose, CA area.

This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of San Jose, CA.

A valid driver's license and reliable vehicle are required.

GTSTSSREP

Auto req ID

187878BR
Required Education

High School Diploma/GED
Role ( Job Role )

System Services Representative
State / Province

CALIFORNIA
Primary job category

Product Services
Company

(0147) International Business Machines Corporation
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Technical Diploma
City / Township / Village

SAN JOSE
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Valid driver's license
·  Reliable vehicle
·  High school diploma
Country/Region

United States
Preferred Technical and Professional Experience

·  Technical School degree - Computer technician
Secondary Job Category

Other Product Services
Eligibility Requirements

·  None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

Yes