Offers “IBM”

Expires soon IBM

Deskside Support Representative

  • Montréal (Montréal)
  • Bachelor's Degree
  • IT development

Job description

Main Responsibilities:
Onsite SW & HW break-fix support for End Users Desktops, laptops and tablets using Windows 7, Windows 10 OS images. Provide IMAC services to end users based of the Air Canada account based on contracted service levels agreement.

Auto req ID

190100BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Deskside Support Representative
State / Province

QUEBEC
Primary job category

Technical Specialist
Company

(0026) IBM Canada Limited - IBM Canada Limitee
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

MONTREAL
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Environment : Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.
Communication / Negotiation : Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.
Problem Solving : Uses specialized technical knowledge of Desktop Windows environment to identify, evaluate and resolve various interrelated problems from several sources. Recommends improvements to established procedures and processes.
Years of Experience : 3 years
Language : French (P) , English
Certifications : A Plus certification
Country/Region

Canada
Preferred Technical and Professional Experience

Working experience supporting Apple Macbooks , IOS and Android devices are preferred.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  Legal working status
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes

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