Delivery Manager

Job description

Business Unit Introduction:
The IBM Client Innovation Center for Technology Support Services (TSS) is the newest center in Sofia, launched at the end of 2013. It is the biggest global TSS center in the world. The high-tech center provides end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software. It has divisions specialized in multi-vendor support, service design and planning as well as global information and analytics. The center brings also extended expertise in services related to Predictive Maintenance, Augmented Reality and Blockchain.
The IBM CIC has its own Education facility including several LABs equipped with IBM logo and MVS products used not only for client support needs but also for internal training and educations. The IBM professionals at the center come from 13 nationalities and provide support in more than 9 languages. They manage systems that are critical for assuring optimal information technology performance for IBM and IBM's clients globally - 24 x 7 x 365.

Who You are
You will be People Manager with client-first mindset and eager to learn. In this role, the Delivery Manager will be the contact point for all team members.

How we'll help you grow:
You will be able to run and lead effective collaboration, assessing training needs, develop, execute and monitor technical and soft skills training programs and activities. In this role, you'll be expected to meet the needs of a team of engineers

What you'll do :

You'll manage 24/7 operations and Leading all projects and activities in Global technology services
You should ensure responses and SLAs are met as per the scope of work.
You should ensure regular review with team and client on monthly/quarterly basis.
This role of the Delivery Manager would support European and /or US missions working hours !

How we'll help you grow:

You'll have access to all the technical and management training courses you need, to become the expert you want to be.

You'll learn how to define and be responsible for the business strategy of the division

You'll have the opportunity to work in many different areas to determine what really excites you

Auto req ID

216933BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Availability Manager
State / Province

SOFIA
Primary job category

Technical Specialist
Company

(0023) IBM Bulgaria Ltd.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Technical Diploma
City / Township / Village

SOFIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Minimum 2 years of previous people management experience /role
Excellent communicative, organizational and presentation skills
Strong customer driven focus
Country/Region

Bulgaria
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire