Description de l'offre
As IBM Egypt continues to expand, we will be looking for Fluent German Speakers to be working as Customer Service Representative in the coming months. Please apply to register your interest.
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it's what IBMers do. In Africa, we've been changing the way the continent does business for more than 50 years, and as our company continues to grow, we're looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.
This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction. The employee uses judgment in choosing the task/routine.
Auto req ID
Role ( Job Role )
Customer Service Representative
State / Province
Primary job category
(0040) IBM World Trade Corp - Egypt Branch
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Language Skills: Fluent German
Excellent communication Skills
Preferred Technical and Professional Experience
Secondary Job Category
Technical Services Specialist
Early Professional Track
Industry Early Professional
New Collar Role