Customer Service Representative
Shenzhen (Shenzhen) Bachelor's Degree Administration
Job description
-Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support
Auto req ID
155500BR
Required Education
Bachelor's Degree
Role ( Job Role )
Customer Service Representative
State / Province
GUANGDONG
Primary job category
Technical Specialist
Company
(0798) IBM Solution and Services (Shenzhen) Co., Ltd.
Contract type
Regular
Employment Type
Full-Time
ERBP
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
None
City / Township / Village
SHENZHEN
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
none
Skill-keywords
no
Country/Region
China
Preferred Technical and Professional Experience
none
Eligibility Requirements
none
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
New Collar Role
No