Accounts Payable - Quality Specialist

Job description

Quality analysts ensure that IBM VMD analysts provide quality service in line with organizational objectives. Optimized quality assurance will increase team efficiency through behavior modification, enhance the quality of service to customers and improve satistfaction rating.

CORE RESPONSIBILITY:

·  Develop or understand evaluation programs or Scorecard
·  VMD Output Monitoring or Evaluation
·  New Hire Training and Team Coaching/Feedback
·  Reporting

Develop or understand evaluation programs or Scorecard - QA evaluation program or scorecard is one of the key tools for transaction monitoring. It is designed to evaluate performance and consists of multiple parameter and sub-parameter or checklist aligned with team KPI or organizational performance metrics. This performance metrics often varies depending upon nature of the organization or process. However, It should unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements. Working in partnership with the operations leadership an evaluation form, along with the process of disseminating the information to ensure improvements, should be documented as part of an overall plan.
VMD Output Monitoring or Evaluation - The primary task of a QA in IBM is performance monitoring and sharing actionable insight within the VMD operations. The purpose is to find the area of improvement aligned to key performance metrics. QA's are often asked to perform a specific audit targetted to find the specific type of failure that is key to the business. A QA will need to read tickets, check actual output from each processor's queue and fill up the evaluation from.

New Hire Training and Team Coaching/Feedback

·  Training – VMD analysts need to be trained on quality policies and procedures. This should start in analyst training so that all new hires understand the expectations of a quality output.
·  Feedback – Coaching is a close loop process and consists of multiple feedback session.
·  Actionable items discussed needs to be in complete agreement with the analysts.
·  Actionable items chosen should be realistic and prioritized as per critical business need.
·  Actionable items should be limited to 1-3 and not more than that. Best practice to work on 1 item at a time.
·  Actionable item discussed needs to have a follow-up data and documented for further utilization.

Reporting - Reporting is the prime responsibility of a QA team. As a QA you are often asked to prepare multiple reports and analysis based on the audits performed by your team or any other available data. These reports are delivered to the stakeholder in the form of Microsoft Excel dashboard, PowerPoint or PDF.

Auto req ID

336185BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Finance
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

Taguig City
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

· 
A minimum 3-5 years of Quality Analyst experience with knowledge of SAP ERP software.

· 
Knowledge of, and ability to improve upon, internal control processes as they pertain to the AP function

· 
Excellent written and verbal communication skills and interact with employees & vendors in a professional manner

· 
Ability to adapt to and operate in a fast-paced, changing environment

·  Experience in Oracle invoice processing for PO (2 way match & 3 way match) and Non PO
·  Experience in Reporting, VMD Output Monitoring or Evaluation, New Hire Training and Team Coaching or Feedback.
Country/Region

Philippines
Preferred Technical and Professional Experience

None
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

Are you up for a challenge? Are you looking for your next career journey? Join us and become part of a diverse and global team of thinkers and doers. Work with exceptional, insightful, imaginative people that nurtures creativity and individuality.
Your Life @ IBM

IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.
Imagine what you can do at IBM.
IBM's greatest invention is the IBMer. As an IBMer, you'll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

Since establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the world's largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.
Our organization is comprised of the following subsidiaries:
IBM Philippines, Inc.
• Leading supplier of information technology hardware, software, & services in the country.
IBM Solutions Delivery, Inc.
• Provides IT expertise, delivering world-class technology services and business solutions.
IBM Business Services
• Foremost provider of Business Transformation Outsourcing for HR, F&A and Supply Chain Management services.