Accountant NGO P2P English

Job description

Troubleshoot and investigate intermediate to difficult problems raised by our user base
Communicate effectively and timely to resolve issues
Perform basic processing requests such as assisting with urgent payments, or verifying supplier identity for sensitive information updates
Contribute to group success of meeting and/or exceeding operational metrics
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
Collaborate with global set of IBM team members also working on p2p processes

Auto req ID

95089BR
Country

Poland
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Associate
State / Province

MALOPOLSKIE
Primary job category

Finance
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

KRAKOW
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- Bachelor's Degree
- Customer service experience (min. 6 months)
- Good organizational and time management skills
- Outstanding communication and interpersonal skills
- Problem-solving attitude
- Proactiveness in order to support Continuous Improvement
- Self-starter who can work independently without consistent guidance once familiar with the procedures, goals and metrics
- P2P process experience (min. 6 months) would be an asset
- Fluent English

Country

Poland
Preferred Technical and Professional Experience

- Bachelor's Degree
- Customer service experience (min. 6 months)
- Good organizational and time management skills
- Outstanding communication and interpersonal skills
- Problem-solving attitude
- Proactiveness in order to support Continuous Improvement
- Self-starter who can work independently without consistent guidance once familiar with the procedures, goals and metrics
- P2P process experience (min. 6 months) would be an asset
- Fluent English
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

No Track
New Collar Role

Yes