3579098:HR Contact Center Representative French
Quezon City (Eastern Manila District) Bachelor's Degree HR / Training
Job description
This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.
Auto req ID
207496BR
Required Education
Bachelor's Degree
Role ( Job Role )
HR Contact Center Representative
State / Province
NATIONAL CAPITAL REGION (MANILA)
Primary job category
Human Resources
Company
(0856) IBM Business Services
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
QUEZON CITY
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Excellent communication skills (English & French)
· Good customer service
· Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Skill-keywords
Contact Center Representative
French
Country/Region
Philippines
Preferred Technical and Professional Experience
Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Secondary Job Category
Business Outsourcing Delivery - Human Resources
Eligibility Requirements
Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Position Type
Early Professional
Early Professional Track
Industry Early Professional
New Collar Role
No