3540629: HR Contact Center Representative French (Nuvali)
Santa Rosa de Lima, Guatemala Bachelor's Degree HR / Training
Job description
Role Mission: Provides excellent customer service through answering inbound calls and processing request from customers
Major Job Duties & Detail
·
Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
·
Educate callers on client processes whenever necessary
·
Document all calls with regards to caller's inquiries accurately using Call Tracking System.
·
Provide quality customer service on every call.
·
Communicate clearly and effectively with participants
·
Performs other tasks as required.
Interaction with others
Communication with internal and external functional areas as required.
Auto req ID
196275BR
Required Education
Bachelor's Degree
Role ( Job Role )
HR Contact Center Representative
State / Province
LAGUNA
Primary job category
Human Resources
Company
(0856) IBM Business Services
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
SANTA ROSA CITY
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· English and French: Fluent
Skill-keywords
French
Country/Region
Philippines
Preferred Technical and Professional Experience
· Background/working experience in a BPO company/call center
Secondary Job Category
Business Outsourcing Delivery - Human Resources
Eligibility Requirements
N/A
Position Type
Early Professional
Early Professional Track
Industry Early Professional
New Collar Role
No