3474317 - O2C Collections Resource

Job description

Role: O2C Collections Resource
Employment Type: Regular
Location: UP Ayala Technohub, Commonwealth Ave., Diliman Quezon City
Shift: Nightshift, 11pm-8am

This specialty contributes to the success of the client by managing the Customer Order to Cash process which includes Master Data, Order Contract, Credit Management, Cash Applications, Collections, Deductions, Reporting.

Collection
• Identify outstanding receivable from customer- Make phone calls , emails, receive calls to collect outstanding receivable from the customer.
• Ensure all outstanding receivable from customers are collected within agreed terms
• Co ordinate with cash application team, Billing team to ensure all disputes are resolved & receivables are collected from customer.
• Performance directly contributes to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets
• Provide training, education to junior team members, learn new process from the client or third party, and understand Exception, cerate DTP & Amend DTP with updates
• Performs ad-hoc tasks as identified by the Team lead.

Auto req ID

173385BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Finance
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Required:
Working knowledge and experience with Collections and Accounts Receivables
Proficient in the use of MS Office applications
Proficient in report writing, business correspondence in the English Language.
Bachelors degree in accounting and/or management from a four year college or university
Country/Region

Philippines
Preferred Technical and Professional Experience

Preferred:
Strong numerical and analytical skills
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No