Waiter/Waitress

Job description

· Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
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Taking beverage orders and serving them to guests on a timely manner.

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Always respond to guest requests in a timely, friendly and efficient manner.

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Take guest beverage or food orders and input them to the point-of-sale system.

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Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.

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Able to up-sell all promotion available in the outlet.

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Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.

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Always take responsibility for ensuring a positive guest experience.

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Take ownership of guest request and follow up guests incidences.

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Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.

Profil recherché

Qualifications :

·  1-3 years in similar position experience or similar field.
·  Excellent English oral and written skills
·  Ability to handle high volume with attention to detail
·  An ability to establish and retain effective working relationships with hotel staff and clients/vendors
·  Strong organizational and time management skills
·  Applies a professional, confidential and ethical approach at all times
·  Works in a safe, prudent and organized manner
·  Knowledge of the generally accepted respective department principles and local regulations
·  Ability to multitask, work in a fast paced environment and have a high level attention to detail