Team Leader - Front Office

Job description

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At Hyatt City of Dreams Manila, our aim is to create inviting, delightful experiences and make your stay a special one.

The hotel has two towers linked to the City of Dreams Manila entertainment complex, which includes family entertainment center DreamPlay from Dreamworks Animation; Pangaea + Chaos nightclubs; plus a host of international stores, bars and restaurants.

T he Café, the main dining space of the hotel, is an interactive show-kitchen restaurant, serving breakfast, lunch and dinner, as well as delicious fare throughout the night. The bustling 315-seater eatery offers a range of seating options, from cozy circular booths to private and semi-private rooms to standalone tables in the heart of all the action.

Desired profile

Qualifications :

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Diploma/qualification in Hospitality or Tourism Management

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Well developed Communication and Customer Relations Skills

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Well developed Computer Skills particularly in the use of MS Office, email, Opera and basic systems interface

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Good trainer, able to facilitate at all levels

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Comprehensive knowledge of business needs, financial reporting and productivity requirements

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Minimum 2 years work experience as Front Office Team Leader or 4 years as Guest Service Officer in an international hotel

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Essential knowledge of Travel and Hotel industry