Spa & Fitness Team Leader /Guest Services Officer - Andaz Shenzhen Bay

Job description

*Respond to all telephone calls enquiries and e-mail in a timely and professional manner. Initiate the taking and the distribution of messages if the contacts are unavailable.
Ensure the maintenance of a five star environment and positive first impression for all guests.
To ensure that all departmental reports and correspondence are completed punctually and accurately.
Adhere to company credit policies to ensure all revenue expected will be received.
To be flexible in the job function and perform any other reasonable duties and assigned

Desired profile

Qualifications :

Holds diploma / certificate in related industry desirable.

Excellent Communication & Guest Relations Skills.

Excellent customer service and Health Club related skills.

Good trainer, able to facilitate at all levels.

Minimum two to four years work experience in a Health Club of a hotel or large Fitness Centre with good standards

Essential prerequisite is experience in the Health Club or Fitness Centre