Reservation Associate
MEXICO Sales
Job description
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Reservations Agent is responsible to assist in the smooth and effective operation of the Reservations Department by providing courteous, professional, efficient and flexible service.
Desired profile
Qualifications :
· Must be able to communicate effectively in English, both written and verbal –required.
· Internet, Microsoft Excel, Microsoft Word experience, Opera - preferred .
· Ideally with a relevant degree or diploma in Hospitality or Tourism management.
· Excellent customer service & communications skills are a must.
· Able to execute daily operations of answering inbound customer service phone calls.
· Able to develop strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.
· Good problem solving, administrative and interpersonal skills are a must.
· Able to multi-task in a fast paced environment.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!
Our Values : Respect | Integrity | Humility | Empathy | Creativity | Fun