Pool Attendant

Job description

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Observes and patrols pool and enforces safety regulations.

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Provide excellent service consistent with the hotels standards operating procedures and brand attributes.

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Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..

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Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.

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Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.

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Knowledgeable of hotel facilities and services to answer guest inquiries.

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Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.

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Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.

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Ensure swimming pools and area is clean at any times and report any maintenance issues to engineering department.

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Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

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Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.

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Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.

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Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.

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Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

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Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.

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Work closely with other departments that are essential to ensuring a positive guest experience.

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Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

Desired profile

Qualifications :

·  1-3 years in similar position experience or similar field.
·  Excellent English oral and written skills
·  Ability to handle high volume with attention to detail
·  An ability to establish and retain effective working relationships with hotel staff and clients/vendors
·  Strong organizational and time management skills
·  Applies a professional, confidential and ethical approach at all times
·  Works in a safe, prudent and organized manner
·  Ability to operate computer and office equipment
·  Proficiency in Excel and Word
·  Knowledge of the generally accepted respective department principles and local regulations
·  Ability to multitask, work in a fast paced environment and have a high level attention to detail