Ensures that guests receive a speedy and efficient check in/ out.
Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
Ensures a high level of product knowledge of hotel and local area.
Ensures a high level of customer service is consistently maintained.
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
Complies with all systems and procedures as laid down by the Front Office Manager.