Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
Transports guest's luggage to their room in an efficient manner.
Ensures a high level of product knowledge of hotel and local area.
Ensures a high level of customer service is consistently maintained.
Ensures the Team Leader/ Assistant Manager – Bell Service is kept fully aware of any relevant feedback from either customers or other departments.
Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.