Front Office Trainee (From August 2017)

Description de l'offre

Contribute to the success of the client's stay, deliver benefits, participate in the management of service clients,

Disseminate practical information to customers, respond to the specific demands of clients, promote the services of the Hotel and the group, manage customer disputes and difficult situations with discretion and efficiency,

Develop the loyalty program

Accompany customers in a room,

Give the necessary information to the “Brigade Manager”

Ensure the classification of customer files

5 or 6 months internship

Profil recherché

Qualifications :

BTS tourism or hospitality Experience