Assistant Manager - Outlet
Hong Kong
Job description
· Assist the Outlet Manager to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.
· Ensure that all associates deliver the brand promise and provide exceptional guest service at all times.
· Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Assist to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.
Desired profile
· Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management.
· Excellent customer service and Interpersonal Skills.
· Well developed Computer Skills particularly in the use of MS Office and email.
· Good trainer, able to facilitate at all levels.
· Comprehensive knowledge of business needs and productivity requirements.
· Minimum 2 years work experience as Assistant Manager in a hotel or large restaurant with good standards.
· Preferable prerequisite knowledge of the Travel/Hotel industry.