Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Assistant Manager-Events Service 宴会副理

  • Tianjin, 中华人民共和国
  • Marketing

Job description

客户服务

Customer Service

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§ 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

§ 经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§ 在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

§ 遵守客户服务的会议宴会标准。

Follows Event Standards for customer service

§ 监督相关的会议宴会领班,检查各会议宴会的进度,努力满足并超出客人的预期。

Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet and exceed the guest's expectations.

Ideal candidate profile

Qualifications :

客户服务

Customer Service

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§ 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

§ 经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§ 在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

§ 遵守客户服务的会议宴会标准。

Follows Event Standards for customer service

§ 监督相关的会议宴会领班,检查各会议宴会的进度,努力满足并超出客人的预期。

Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet and exceed the guest's expectations.