Assistant Front Office Manager(Local) - Grand Hyatt Hefei

Job description

· 礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题的圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

· 维护客人与同事间的良好关系。

Maintains positive guest and colleague interactions with good working relationships.

· 始终确保员工提供礼貌及专业的服务。

Ensures all associates provide a courteous and professional service at all times.

· 始终确保所有前厅员工实现酒店品牌的承诺并提供超出客人预期的服务。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

· 确保前厅员工适当提供优质服务给内部客人。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

· 协助贵宾及常住客的接待和入住登记。
Assists in greeting and checking-in VIP and Long Stay guests.
· 确保所有前厅员工熟知酒店的产品知识和服务。

Ensures that all Front Office associates are familiar with the hotel's products and services.

· 经常亲自确认客人在入住登记和办理离店时能否得到尽善尽美的服务。

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

· 在工作的繁忙时段，出现在前厅区域, 确保前厅各个区域有条不紊的运作并且实现酒店品牌的承诺。

Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

· 与客人建立并保持良好的关系。

Establishes a rapport with guests and maintains good customer relationship.