Assists the Front Office Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
Liaises with Housekeeping and other related departments on daily operations.
Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to Front Office Manager if no immediate solution can be found and assure follow up with guests.
Establishes a rapport with guests, maintaining good customer relationship.
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to.
Ensures that Front Office plays a supportive role to Regency Club's operations as and when needed.