Assistant Front Office Manager

Job description

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Assists the Front Office Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

协助前厅部经理按照已定的理念有效的管理部门，总是提供礼貌，专业，高效和灵活的服务

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Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.

组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。

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Liaises with Housekeeping and other related departments on daily operations.

在日常的工作运行中与客房部及其他各部门保持紧密的联系。

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Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to Front Office Manager if no immediate solution can be found and assure follow up with guests.

礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。

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Establishes a rapport with guests, maintaining good customer relationship.

与客人建立并保持良好的宾客关系。

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Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

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Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.

协调好各种修葺及维护工作以确保酒店财产的正常维护。

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Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to.

组织和联系客房部，确保严格执行确定的清洁计划。

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Ensures that Front Office plays a supportive role to Regency Club's operations as and when needed.

确保前厅部在必要时支援嘉宾轩的运营。

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