Assistant Front of House (Gallery) Manager

Job description

About us

Hyatt Place West London/ Hayes is a 4* upscale hotel that caters for the multitasking traveler with a 24/7 lifestyle, creating a modern, comfortable, seamless experience. The hotel is located in Hayes, less than 15 minutes from London Heathrow Airport terminals and close to Stockley Business Park and Northolt Airport.

Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt ‘We care for people so they can be their Best".

About you

As Assistant Gallery Manager you are responsible for providing guests with all service and assistance connected with arrival to and departure from the hotel. You will also be responsible for all duties of the Gallery (Front Office, F&B and Events) which includes: staff training, inter-department communications, and staff scheduling. Some of the key processes include but are not limited to:

· Being accountable for the arrival and departure experience
· Assisting to set clear strategies and goals to enhance employees and guest experience
· Mentoring and coaching to ensure maximum engagement of teams
· Ensuring that all employees deliver the brand promise, follow policies & procedures and provide exceptional guest service at all times
· Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
· Ensuring that each profit centre is operated in line with maximising profit while delivering on the brand promise

You have experience in a similar role, preferably in a fast paced environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests. If you are a motivated with experience in Hotels who likes a challenge, we would love to meet you.

Being part of Hyatt Place West London/Hayes also means, joining the Hyatt family which has over 800 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company !

Hyatt offers a great range of benefits including:

Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.

· 12 free nights per year of service across Hyatt Hotels worldwide

· Employee and Friends & Family rates across Hyatt Hotels worldwide

· Discounts of up to 50% in Hyatt UK restaurants & bars

· Uniform provided and laundered complimentary

· Complimentary meals on duty

· Refer a friend bonus £250 per colleague introduced

· Bike 2 work scheme

· Workplace pension scheme

Are you ready for a dynamic environment where you can truly shine?

This role is subject to employer right to work checks.