Trade Mid Office Manager I

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential.

HSBC Global Trade and Receivables Finance (GTRF) is committed to helping companies of all
sizes from every part of the world grow their business across borders. Offering a
comprehensive range of forward-thinking supply chain and traditional trade solutions,
the business has been repeatedly recognised by the industry's most prominent publications
and associations with numerous awards for its strength in combining innovation and service
excellence with end-to-end customer solutions.

Principal Accountabilities

To lead and manage a team within GTRF Services, (Formerly Middle Officer) to deliver best in class service to GTRF Customers to help increase market share/ profitability of these customers.
Team performance, including SLA. Monitoring, accuracy and adherence to all GTRF policy and procedures (FCC/Sanctions) and ensuring FIM is adhered to

Responsibilities:

· Review the current process to move to a segmented service level so that we focus on deals with high value/priority and review activities which are considered low value. This in the light of service differentiation and to capture customers who contribute to income growth.
· Ensure timely dissemination of relevant information within the trade community to avoid surprises and to minimize impact on our clients esp in terms of changes in sanction regulations or names on reputational risk.
· Raise and identify business opportunities that we may come across in liaising and interaction with clients, overseas colleagues and provide feedback to business development colleagues.
· Lead a team of GTRF Service staff to deliver best in class service to clients, to focus on quality of processing and minimize errors.
· Develop strong working relationship with our business partners, BD team, product team and customer groups.
· Manage Operational Risk by ensuing the team are fully adhering to the Global policy and procedures for FCC/Sanctions and also FIM guidelines are being strictly followed

Desired profile

Qualifications :

Skills & Requirements:
·  A recognised degree
·  Excellent knowledge and experience in trade and customer service
·  At least 5 years trade experience and 2 years as team leader
·  Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others
Proven success and achievement in the past working experience where one has to handle multiple tasks independently
·  A good team player who possesses good interpersonal and communication skills
·  Strong organizing and time management skills
·  Can work independently and quickly, with good attention to detail
·  Self-motivated with initiatives to take on new and additional responsibilities
·  Around 2-3 years experience as a Commercial Banker would be an advantage

You'll achieve more when you join HSBC.
www.hsbc.com.my/careers

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