Teller Officer

Job description

Teller Officer: - Cairo
About HSBC:
HSBC is one of the world's leading banks, with a network covering 71 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits.

Role Purpose:
To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.
Assist all customer types covering Premier, Advance, Mass and CMB and assisting associates with approvals over their limit and under the jobholders.

Principal Accountabilities

Impact on the Business
· Providing a personalized, friendly and efficient cashiering service;
Customers / Stakeholders
· Provide exceptional, efficient counter service for all customer segments, RBWM, Premier and Corporate.
· Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions;
· Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate;
· Updating customer profile screens with details of customer contact;
· Promote Banks' products and values
· Attend workshops to enhance product knowledge
· Record all referrals and complaints on CRMS and CMS
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Cash Handling
· Receive cash deposits in LCY and FCY and detect forged from genuine
· Pay cash and process relative vouchers after verifying customers” signature
· Prepare and deliver cash bundles to chief cashier in order to keep his/her cash drawer within set cash holdings limit
· Check host and UBT totals and perform cash balancing during the day
· Count vouchers and perform day end balancing
Leadership & Teamwork
· Work closely with sales floor team to make effective referrals
· By leading the cashiering team to meet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response;
· By ensuring development of staff skills & knowledge compatible with the requirements of the branch;

MONEY LAUNDERING, GROUP POLICY AND LOCAL REGULATIONS
· Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
· Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
· Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
· Abide by Group and Local procedures; KYC requirements; Money laundering deterrence and audit recommendations.

Business Area
Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC
· The chance to realise your ambitions
· Globally connected careers
· A strong emphasis on values
· Learning and development opportunities
· An inclusive, meritocratic culture
· Market-competitive benefits
Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

Desired profile

KNOWLEDGE / EXPERIENCE /Skills and Qualifications required:
·  Knowledge of cashiering procedures and regulations
·  Ability to complete all levels of transactions for all segments of customers
·  Knowledge of core products, account opening systems and Customer Relationship Management system
·  Knowledge of all branch operational procedures
·  Money Laundering Awareness Certificate held
·  Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
·  Understanding of scored lending
·  Strong interpersonal and empathy skills
·  Good decision making skills and proven ability to deliver accuracy and efficiency
·  Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)