Commercial Banking (CMB) is at the heart of growth at HSBC, generating more than US $20 billion each year, and turning over more than US $1 million of trade every minute. As one of the largest Commercial Banks in the world, we support millions of businesses in around 55 countries and territories – from small enterprises to large multinationals – to thrive and grow.
CMB Technology sits within HSBC Operations, Services and Technology (HOST). Our team provides the technology solutions that enable the business to operate and service customers. From cutting edge relationship management platforms built using Agile/DevOps to industrial strength engines that power global online websites and trade platforms, our highly engaged and talented team can do it all.
CMB Digital Channels is a major Service Line within CMB Technology, responsible for the technology channels to Commercial & Global Banking clients (‘HSBCNet') & its underling payments / transactions engine (‘Connect') as well as the internet & mobile platforms for Small to Medium Enterprises (‘Business Banking').
In 2018, Group Management Board approved c.2.6bn USD transformation budget for CMB, of which about 2bn is in technology and data. CMB Technology, as a result, has embarked upon significant period of growth and innovation. The commercial bank is reengineering how it interacts with its customers with technology at the heart of this transformation. We will replace all the major platforms for CMB (and for Global Banking GLCM / GTRF business) to compete with the industry best, and tech giants, utilizing the latest cutting edge technology and solutions, including Cloud, API, Data Analytics, and best of breed transaction banking services.
CMBIT Digital Resilience
The CMBIT Digital Resilience & Cybersecurity team ensures the continued availability and security of Digital services.
Resilience requires continuous service availability risk reduction, achieved through IT maintenance. This includes reducing single points of failure and system dependencies, optimising capacity and performance, improving the speed of issue detection and incident response. Resilience also includes patching and upgrade of major infrastructure, middleware, databases, operating systems and tools without impacting the application services that depend on them.
Cybersecurity risk reduction requires identifying vulnerable assets; implementing processes and IT to prevent and detect attacks; defining and rehearsing response procedures.
Ideal candidate profile
Project Management job holders are accountable for successful delivery of the project and ensuring benefits realisation. Projects may be standalone or part of a wider programme of activity and may be located in project teams as well as BAU teams.
Project Management job holders may have reports, these may be Business Analysts, work stream leads, Programme Management Office (PMO) staff or admin support staff. Project Management job holders may report to a Programme Manager.
This role will carry out some or all of the following activities. Project Management job holders will hold most or all of these responsibilities:
Drive the establishment of effective project controls, procedures and quality assurance processes.
Lead the project approach, building stakeholder buy-in around the project plan, commitments and changes.
Provide management to maintain a focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across HSBC
Promote and take accountability for project quality; identify opportunities to improve delivery
Manage relationships with internal and external stakeholders.
Drive the adoption of HSBC project standards and work in alignment with HSBC project methodology at all times.
Plan and analyse costs, tracking operating and capital spend
Report progress, issues, dependencies and risks to project or programme leadership and committees as appropriate and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation.
Manage team activities which include people management, performance management and professional development.
Resilience issues are most commonly found in the way in which applications use infrastructure. The critical success factor in most implementations is that customer impact is zero. This means Technology Project Management job holders in the CMBIT Digital Resilience team require the following additional technical expertise/experience to enable the successful execution of their roles:
Experience of operational risk assessment of resilience risks/controls to assist the business risk owner in establishing risk appetite, priority and return on investment
Experience of delivering complex infrastructure upgrades affecting multiple countries, products, customers and applications, usually including comprehensive regression and non-functional testing
Experience of creating and working with a virtual team made up of stakeholders and IT colleagues from multiple disciplines, geographies and timezones
Working technical knowledge of one or more common infrastructure patterns and products, including
RedHat LINUX operating systems
IBM Websphere and MQ messaging middleware
IHS Web server / F5 firewall / loadbalancing
z/OS Mainframe operating system
LDAP, OpenAM, ForgeRockDS authentication
Splunk, AppDynamics & Patrol instrumentation
Experience of working in a Service Management role – often the real recipients of change are the production support teams – collaboration is required throughout the lifecycle to ensure that implementations are supportable in production, which in turn improves service resilience and security for customers
Experience of improving ITIL service management capability and DevOps development pipeline quality, working with the production support, engineering and DevOps teams. Includes assessing process and service model gaps and leading continuous improvement activities to resolve them.
Knowledge & Experience / Qualifications ( Minimum requirements of the role.)
· 5+ years IT project management experience within Financial Services, Software, Telecoms or Energy sectors
· Proven experience of working in complex $1m - $5m programmes involving 2-5 projects delivered across multiple products and geographies
· Experienced in ‘hands on' IT delivery including end to end infrastructure upgrade and managing application impacts
· Degree educated
· Project Management (Agile, PRINCE2)
· Service Management (ITIL, DevOps)
Skills & Competencies
· Full change management including IT project management, planning, budgeting, risk management, governance
· Virtual project team management
· Strong team player, volunteer
· Self-motivated, enthusiastic and fast learner
· Appetite and desire to initiate change and execute strategy
· Cultivates a collaborative and cooperative attitude
· An appreciation and respect for local cultures, and ability to both influence and work effectively with them
· Excellent communication and interpersonal skills (written and spoken)
· Comfortable with both detailed reporting and executive communications
· Excellent organisational skills - able to efficiently manage multiple workstreams when working under pressure
· Microsoft Office skills essential – particularly Outlook, Excel, Word and Powerpoint