31 days agoHSBC

System Administrator/Service Management Discipline/IT Infrastructure Delivery

  • Pune (Pune)
  • IT development

Job description

The GCB6 Systems Administrator Analyst is based out of Pune, India and is a key role in the Governance and Risk function within IT Service Acceptance and Evergreening team within the Data Centre Operations, ITID .The role is to undertake daily governance activities that supports the ITService Acceptance Key Control and associate adherence to the ITSA Mandatory Procedures and Standards.

Responsibilities will include:

Undertake daily governance activities that support the IT Service Acceptance Key Control and ensure the IT Projects are adhering to the ITSA Mandatory Procedures and Standards

Liaison with various stakeholders, including project teams, specialist non-functional requirement teams (NFRs) and interaction across IT and JIRA developers

Coordination of monthly release sprints to deliver process improvement and optimisation items

· Communicate the purpose and goals of IT Service Acceptance to the project community, across all global business / global function lines
· Identify opportunities to streamline and optimise the ITSA process, ensuring these compliment bank strategy, and see these through to delivery
· Respond to queries raised by users
· Support communication and ongoing education and awareness of the process with key users and stakeholders
· Support the process across all global regions and entities
· Provide user training where required
· Manage and progress risk issues and actions related to outcomes of the Governance Framework
· Provide support to audits, control tests, reviews and tracking documentation submissions as required
· Identify and contribute to Continual Improvement of governance activities
· Assist with the identification of root cause in defects related to the achievement of KPIs
· Identify, analyse and optimise governance framework model and processes
· Build strong relationships, adopting a joined up approach, to deliver business requirements whilst ensuring adherence to policy and standards
· Compliance with external regulatory requirements, internal control standards and group compliance

The ideal candidate for this role will have the below experience and qualifications:

· Ability to create effective relationships with key stakeholders
· Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.
· Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in an ever changing environment
· Excellent communication, inter-personal and negotiating skills, focusing on both verbal and written communications, inclusive of ability and experience in interacting with higher positions
· Proven judgmental skills to identify and resolve problems
· Drive and self-motivation
· Excellent planning, organization skills, including tracking and following up on actions
· Ability to make considered decisions that protect and enhance values, reputation and business.
· Proficiency in Microsoft applications with emphasis on Excel, Outlook, Sharepoint, PowerPoint and OneNote
· Experience in the use of JIRA / Confluence is an advantage
· Experience in risk and control tooling and repositories desirable
· Experience in process improvement techniques desirable
· Project Management experience desirable

Ideal candidate profile

Qualifications :

Any Graduates