Supplied Services Associate, Foreign Currency Notes - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Supplied Services Associate, Foreign Currency Notes

Operations - Supplied Services

Hang Seng’s Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Supplied Services: Support vendor risk management for Business Services functions, and also responsible for the Bank’s banknote and coins processing and ATM management

Should you join our Operations unit, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will also be equipped with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model, and effective cost management.

We are currently seeking a high caliber professional to join our department as Supplied Services Associate, Foreign Currency Notes .

Principal responsibilities

·
Monitor the cash level of various foreign currency note and gold bullions held by Central Vault

·
Provide FCY banknote trainings to frontlines

·
Study the feasibility of streamlining cash processes and implement automation in various processes involved

·
Liaise with internal and external departments to ensure cash processes are in compliance with the Bank’s policies, guidelines and regulatory requirements

·
Support the implementation of projects and business initiatives

·
Compile reports for management review

Desired profile

Qualifications :

Requirements

· 
University graduates in related discipline OR other relevant qualifications

· 
Minimum of two years’ relevant banking experience

· 
Good communication, interpersonal and analytical skills

· 
Proficiency in both English and Chinese

· 
Able to work in tight timeline and under pressure

· 
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes