Software Engineer/IT Infrastructure Delivery

Job description

Role Purpose (overall high level summary of the role)

Scheduling & Workload Automation (S&WA) is an integral part of Data Centre & Operations. S&WA are responsible for Globally delivering scheduling requirements at the quality and pace warranted by the business whilst maintaining the integrity of the scheduling environments. Our aim is to provide the workload automation capabilities to facilitate DevOps and Agile practices both internally and externally, and administer the end-end governance and oversight for all scheduling products.

Working within a 24*7 Global Production Support team, the role of the Support Analyst is to assist with the day-to-day Operations of batches hosted from zSeries/iSeries/Distributed systems

The job holder will assist with monitoring, investigation and remediation of batch issues in production.

The role will involve interfacing with a range of different technologies and business stakeholders to ensure all the alerts and issues are suitably supported and remain stable within the Production environment.

The job holder will be expected to work on a rotational shift basis 24*7.

Job Description

Typical Weightage

Delivery

· Deliver solution/tasks as per procedures and as applicable to business requirements in line with best practice

· Demonstrate efficiency in managing & delivering tasks independently with minimal supervision

· Deliver solution/tasks with demonstration of Technical knowledge (e.g. alerts, adhoc request – as relevant )

· Support Service Quality putting in place procedures/fixes to avoid repeat incidents.

· Demonstrate a flexible approach to accommodate change requests

· Ability to prioritize tasks under pressure to reduce overall service impact

Communication

· The job holder will be expected to demonstrate effective communication skills with Key Stakeholders, both written and verbal.

· Provide timely and accurate status updates on any issues or work requests.

· Demonstrate punctuality in attending conference calls/creating and issuing of reports.

Customers / Stakeholders

· Understanding of functional requirements and translation of business requirements into

technical specifications

· Participate in crisis calls as applicable

· Liaise with Stakeholders on various requests/issues.

· Proactively identify problem situations and resolve to give maximum customer satisfaction

· Escalation used only where necessary, appropriate measures are taken to improve and

sustain high quality of delivery and prevent recurrence

50 %

15 %

15%

Leadership & Teamwork

· Brainstorm with team leaders and peers on emerging technology trends, ask the right questions, clarify from teams and ensure that critical issues are surfaced and considered

10 %

Operational Effectiveness & Control

· Create and maintain procedures for any new Batch requests and tasks

· Ensure strict adherence of HSBC Group Compliance Policies

10%

Job Requirements

·
Ability to communicate effectively both verbally and written with stakeholders (internal as well as external)

·
Ability to work with a sense of urgency in an aggressive, multi-tasking environment

·
Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

·
Able to develop positive relationships. Establish a rapport with customers & achieve mutual trust and respect.

·
Ability to work to strict deadlines and under pressure, deal with competing priorities

·
Excellent decision making & problem solving skills. Ability to work on own initiative. Excellent organizational & prioritizing skills.

·
Good understanding of Service Management Processes of Incident Management, Change Management and Problem Management

·
Experience of working within an IT Environment

·
Experience of working in any of the systems of zSeries/iSeries/Distributed platforms

·
Experience of using any Workload Automation or Scheduling Products like Control-M/ TWSz/CA-7

·
Basic knowledge of Source Control tools like CA-Endevor

·
Basic knowledge of monitoring and automation products such as OpsMVS.

·
Basic knowledge of Databases like DB2, Oracle

Desired profile

Qualifications :

Any Graduate