Counter Payment Assistant Suzhou Kunshan HSBC China

Job description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Perform first check for all payment related transactions and account related accurately, promptly , skillfully and full responsibility .

Ensure transactions are adhere to internal guidelines and external regulations.Report any suspicious transactions to line manager immediately.

Provide high quality customer services and maintain pleasant customer relationship. Answer customers and customer groups' enquiries professionally and solve their problems tactfully. Keep customer information confidential. Report to supervisor/line manager for customer feedback in time.

Maintain HSBC internal control standards,implement and observe Group Compliance Policy and main awareness of operation risk and minimize the likelihood of it occurring.Have strong sense of Anti-ML and implementation.

Back up other position under line manager's arrangement.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

Bachelor degree or above

Good communication and interpersonal skill

Good written and spoken English

Be honesty and dependable

Good team work spirit and fast learning skill

Like to contribute to the job with passion and under pressure.

You'll achieve more at HSBC.
www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited