Offers “HSBC”

Expires soon HSBC

Service Quality Delivery - HSBC Operations, Services and Technology

  • Cheung Sha Wan, HONG KONG

Job description



Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Service Quality Delivery.


Principal Responsibility
· Collation and circulation of key Service Quality metrics across all spectrums of ITIL and IT Service Management including Change, Incident, Problem, and NFR
· Stakeholder engagement to maintain visibility on their key service availability, operability metrics, risk appetite, incidents and control effectiveness and to work with them to review, assess and instigate improvements when control targets are breached
· Overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards.
· Collaboration across DevOps teams to ensure consistency, and continuously improve Service Management Process execution.
· Direct involvement and co-ordination of critical Cyber Vulnerability Management, in line with maintaining service quality

Desired profile



Qualifications :

Requirements

·  Excellent communicator, able to easily engage with multiple stakeholders using verbal and non-verbal communication techniques.
·  Excellent Excel and general Microsoft tooling skills due to data collation, manipulation and reporting being a key component of the role.
·  Organised and structured approach to work as will require the management of multiple stream of work, that while connected will need individual management and control. Flexible, as the role has many different elements to it, so there are opportunities to get involved in various different work streams dependant on workloads and demand.
·  ITIL skills and experience essential as the Service Quality aspects of the role directly relate to the ITIL process such as Change, Incident and Problem.
·  Project Management skills useful.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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