Senior Safe Deposit Assistant - Retail Banking and Wealth Management

Job description

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Safe Deposit Assistant .

Principal responsibilities

· To understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with Global Standards requirements and align with the values of the Bank
· To ensure smooth operation in Safe Deposit Department and deliver high standard of professional service including value added service to ensure customer satisfaction
· To provide assistance in some periodic events and carry out other errands as required by managers or other staff as appropriate
· To address customer's needs for matters related to Safe Deposit Box and offer assistance when necessary
· To ensure all follow up actions are taken properly to ensure customer satisfaction
· To skillfully handle customer enquiries or complaints and address their needs or concerns or refer to others when appropriate
· To build relationships by establishing and maintaining positive working relationships with others internally and externally and achieve the goals of the organization
· To foster teamwork by working cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness
· To maintain all daily records and reports updated accurately and meet all compliance and audit requirements
· To adhere processes and procedures to minimize financial and non financial risks
· To identify and escalate risks and issues promptly

Desired profile

Qualifications :

Requirements

·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
·  Ability to work independently
·  Strong self motivated with problem solving ability
·  Good personal and communication skills
·  Have good initiative and service attitude to serve customers with heart
·  Excellent organizational and time management skills
·  Fluent Chinese and English with knowledge in Putonghua a plus
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.