Relationship Manager- Business Banking

Job description

Global Vision. Local Focus.

Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About Commercial Banking

HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

At HSBC, Relationship Manager opportunities are like no other. Our client discussions are more strategic because our solutions are broader than our competitors. HSBC's unique products are our competitive edge. We offer a full suite of solutions developed from our global network – solutions that cannot be matched by our domestic competitors. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world.

A Day in the Life of a Relationship Manager- Business Banking include the following:

· Proactively seek new high -value prospective customers locally and globally. This is achieved by building relationships with our existing and prospect customers and working closely with internal and external stakeholders to deliver the bank to our customers
· Drive HSBC's strategic objective to become the ‘Leading International Bank.'
· Build on our global network, recognizing the increasing globalization of the world's economy and the increased value of international customers.
· With ever increasing competitive pressure and the need to drive income growth consistently, demonstrate resolute strength in transacting with high quality businesses and showing the value that HSBC can bring.
· Provide value- add advice and solutions that appropriately match client's needs, maintaining service and customer excellence at the centre of all activity.
· Partner with internal experts and identify opportunities for Global liquidity and cash management needs, Global trade and receivables financing and Leasing opportunities.
· Adhere to control standards, identify and manage the risks associated with the customer relationship globally. These risks include but are not limited to credit risk, operational risk, and financial crime (Fraud and Anti-Money Laundering) risk.
· Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
· Lead, inspire and motivate junior colleagues to ensure seamless RM service is delivered
· Conduct balance sheet and capital structure dialogue with clients, typically at the CEO level.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:

·  One to three years' experience in a commercial relationship manager role or equivalent; Bachelor's degree preferred but not essential
·  Proven analytical ability, with experience of credit or relationship management within Business Banking Sector.
·  Proven ability in identifying and meeting customer needs through a broad range of products and services.
·  Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.
·  Possess world class customer service excellence, own customer engagement and able to build long term relationships
·  Knowledge of international trade products & services desirable
·  Excellent interpersonal and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with internal and external stakeholders. Delivering compelling presentations is second nature.
·  Proven ability to innovate and deliver creative and flexible customer solutions.
·  Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at a strategic level.

HSBC Proud

In 2017, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the seventh consecutive year.

Here are some of the reasons why:

·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity: Opportunities to network and build global relationships
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

Learn more about HSBC

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group - one of the world's largest banking and financial services with assets of US $2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.